FAQs

We Buy

We are the largest buyer of premium second-hand bikes & bike parts in the UK. We have simplified the process to make selling your parts easier than ever!

We Refurbish

We strip, clean, and restore bikes and bike parts to certified refurbished standards. We aim to be at the forefront of the circular economy.

We sell

The items will be resold on our website and discounted to Bicycle Shops who are often looking for bits and pieces.

Selling faqs

Answering our most commonly asked questions about selling to us!

What Bikes do you buy?

We Buy Road, Gravel, Mountain & Electric bicycles that the new price was between £700-£2000 that have good components and have been well maintained. We unfortunately cannot buy entry level bikes such as; Carrera, Tiger, Apollo, Unbranded, Custom Painted, Tandem, BMX, Bikes with Cracked Frames.

What parts do you buy?

We’re primarily a Bicycle Components reseller. Our forte’ is Premium Bicycle Parts like quality Framesets, Disc/Carbon Wheelsets, Groupsets/Groupset Parts and New/Hardly used Boxed parts.  

How do you value?

We pride ourselves on our valuation accuracy. We look at a variety of information regarding the item(s) like; component value, previously sold items, time of year, condition of the item alongside many other factors. We then deduce the Resale Value of the Item(s).

How much can i expect?

Our offer is simple, We will offer between 50%-70% of the Resale Value depending on Demand, Age, Condition alongside a few other factors.  

Why an honest description is so important?

We make offers based on your description of the item. Please clearly describe any cosmetic/mechanical defects and any mechanical defects so we can make an accurate offer.  

What is the process?

-Send details and Receive an offer from Cycletrade® -Post/Have collected or drop off to our warehouse -We Pay Via Bank Transfer or PayPal Friends and Family after we confirm the items are as described, which is usually the same day it arrives at our warehouse.

I want to sell quickly?

Usually, a sale could be complete within 48 Hours and we have a very simple system where we make an offer and you can either organize postage to our warehouse or we can arrange using one of our trusted courier partners.

Where will my items go?

We want to be at the forefront of the Circular Economy and so every item we buy will be restored and cleaned to certified refurbished standards and your items will be resold on our website or discounted to Bicycle Shops who are often looking for bits and pieces.

I’ve got multiple premium parts to sell?

In this case, here is a link to our multi-sell option. Here you can bulk upload a list of your items and we can value individually and respond with a Individual Parts offer and a Bulk Buy offer.

How will payment be made?

We Pay via Bank Transfer or Paypal Friends and Family on the same day it arrives at our warehouse after we have inspected your item.  

I’ve sold to you plenty of times before, do I have to fill in the form?

Hello! Firstly, thank you for being a valued customer. Fortunately, we do have your details safely stored so we can speedily buy your items. B2B- If you’re a shop selling to us, please take a look at the B2B Section on the Homepage of our Website.

Buying faqs

Answering our most commonly asked questions about buying from our store!

What do you mean by Certified Refurbished?  

Thanks for asking, all of our parts are thoroughly cleaned, restored and tested to show full functioning order.  

Why do your parts look new?  

A lot of the time they are Grade A+ NEW as we work with a variety of Bike Shops, Online Retailers and Manufacturers to sell their excess inventory.  

Are all of your items in stock?  

Yes! Every item we have on our website is in stock. We work incredibly hard to maintain our fully functional inventory management system.  

Do you use stock photos?  

We call our products VIP’s (Very important products). They get the full service through cleaning and tested. They are then professionally photographed and then they are well stored ready for shipping. *Every item photographed is of the item being sold* 

I’ve ordered, How long will shipping be?  

We offer 2-4 Day delivery and Next day Shipping at checkout; click here to check our most recent shipping updates 

Can I check compatibility?  

Yes! Confirming compatibility can save you a lot of hassle. We have a compatibility buddy service. Any questions you have on compatibility, feel free to fill in the following form and we will contact you on the same day.  

Do you price match?  

Yes we do! If you see any of our items being sold cheaper by an online retailer that has an item in-stock, we’re more than happy to price match. Feel free to contact us via the following link.  

Shipping faq'S

Answering our most commonly asked questions about Shipping!

Does Next-Day Delivery include Weekends?

Next Day Delivery is next working day, so if you order on Monday before 3pm, your order will be with you Next Day. If you order on Thursday evening at 6pm, your order will be with you on Monday at the Latest. 

Do you ship internationally?

We ship internationally, but there will be Duties and Taxes to pay upon arrival.  If you would like to contact us, we can find the cost for you and find the most economical courier. 

I live in the Channel islands and am tax exempt, can you take off the vat?

As many of our items come under the margin scheme due to being bought from private buyers, we cannot remove the VAT. Some of our New Items do include VAT in the cost, so please message us of this is the case and we can assist. 

What Couriers do you use?

We offer super speedy shipping by our 3 main couriers Hermes (2-4 Days), Parcelforce Next Day Delivery and APC (2-4 Days)

Can i track my order?

Yes! Once your order is despatched, you will get an email with the full tracking details. You can also check out live chat and type in your delivery details and get an instant update. 

My order has not been delivered yet and its passed the delivery estimate time?

We're sorry to hear this, please get in contact with us and we will contact the courier and get the latest updates and get the package to you safely and efficiently.

our Grading system

This is our grading system for buying and for selling. If you are planning on selling us a bike part, place refer to this chart when evaluating it's condition.