Refunds & Returns Policy
We at Cycletrade want your online experience to be easy and enjoyable.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us via the following page;
Refunds & Returns Request.
We work incredibly hard on our descriptions and are proud of our returns rate (less than 3%). If you're unsure of the fitting or compatibility on items, please do contact us via live chat, email or telephone and we will help you. We have a team of professional Bike Mechanics here to answer any questions you may have.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 1 pm. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days.
We do not ship on Saturday, Sunday or Local/Public Holidays.
All of our items are shipped express delivery which can be between 1-4 working days. Sometimes couriers can miss deliveries or have delays; We will always keep you updated If there are any delays.
We currently use a few different couriers; Hermes, Royal Mail, Parcelforce & DPD; depending on the package sizes.
Refunds and Reshipments
If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item. We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 7 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 7 working days. Any orders returned after 30 days are not entitled to any refund.
For refunds you must return your order to the address below.
Cycletrade Unit 10,
15 Moffat Street,
Payment Options We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards. We also Accept Paypal & Google Pay UK Shipping.
You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions. Shipping Methods and Charges Free Parts Shipping over £50- When offer is valid.
Please note: You will need to ensure your order is placed by 1:00 pm the latest in order for this to be processed as Next Day Delivery. After 1:00 pm Delivery If orders are placed after 1 pm then the order will be dispatched the following day.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel. Finally, we pride ourselves on our customer service & communication and we will do our utmost to get your item well packaged, dispatched on time. Any issues, please contact us on 01412660051 or email@example.com specifying your order number.