Refunds & Returns Policy
Refunds and Reshipments
If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item. We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 7 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 7 working days. Any orders returned after 30 days are not entitled to any refund.
For refunds you must return your order to the address below.
Cycletrade Unit 10,
15 Moffat Street,
Payment Options We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards. We also Accept Paypal & Google Pay UK Shipping.
Countries we ship to;
We can ship to any country within the UK & European Union Excluding Switzerland, Malta and individual islands. If unsure, please do message us before ordering if you are unsure so we can charge accordingly and get your package to you swiftly.
You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions. Shipping Methods and Charges Free Parts Shipping over £50- When offer is valid.
Please note: You will need to ensure your order is placed by 1:00 pm the latest in order for this to be processed as Next Day Delivery. After 1:00 pm Delivery If orders are placed after 1 pm then the order will be dispatched the following day.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel. Finally, we pride ourselves on our customer service & communication and we will do our utmost to get your item well packaged, dispatched on time. Any issues, please contact us on 01412660051 or email@example.com specifying your order number.