Refunds & Returns Policy

Refunds and Reshipments

Thank you for ordering with us at www.cycletrade.co.uk, We understand that there are many reasons on why you may need to return, which is why we want to make the experience as hassle free as possible. 

If you have ordered items from us that you no longer need,  We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.

Any items that you return due to being faulty will be refunded in full including the delivery charge and return charge.

The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 7 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 7 working days. Any orders returned after 30 days are not entitled to any refund.

We aim to give you a hassle free returns experience, so please fill out the form below and include that in your package so we can track the return upon arrival. 

 

For refunds you must return your order to the address below.

Cycletrade Unit 10,

15 Moffat Street,

Glasgow,

Scotland,

G5 0PD

If you have any further queries or questions, please do not hesitate to contact us at the following email/telephone numbers;

Email: customerservice@cycletrade.co.uk

Telephone Number: 01412660051