Shipping Policy

 

 

Shipping options and cut off times

We offer super speedy shipping by our 3 main couriers Hermes (2-4 Days), Parcelforce 48hrs /Next Day Delivery (Express) and APC Overnight (2-4 Days)

Current cut-off for same day dispatch times are 1pm.

Collection from our Warehouse

If you choose Collected at Checkout, The item will be available to collect on the Same Day if during opening hours, Which are Monday-Friday between 10am-6pm.

Once you place an order, you will be sent a confirmation of the order via email. 

We will then pick, pack and dispatch on the same day. Once ready to go, you will receive an email with the tracking details- All items will be tracked. 

If an item is late, please do contact us so we can quickly contact the courier and find out the latest updates and take care of delay issues right away. 

If you have any questions in regard to your order, you can contact us via Livechat, email us on customerservice@cycletrade.co.uk or call us on 01412660051.

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We at Cycletrade want your online experience to be easy and enjoyable.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us via the following page;

Refunds & Returns Request.

We work incredibly hard on our descriptions and are proud of our returns rate (less than 3%). If you're unsure of the fitting or compatibility on items, please do contact us via live chat, email or telephone and we will help you. We have a team of professional Bike Mechanics here to answer any questions you may have. 

Payment & Shipping Times

We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 1 pm. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days.

We do not ship on Saturday, Sunday or Local/Public Holidays.

All of our items are shipped express delivery which can be between 1-4 working days. Sometimes couriers can miss deliveries or have delays; We will always keep you updated If there are any delays.

We currently use a few different couriers; Hermes, Royal Mail, Parcelforce & APC; depending on the package sizes.

Returns

Refunds and Reshipments

If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item. We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 7 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 7 working days. Any orders returned after 30 days are not entitled to any refund.

For refunds you must return your order to the address below.

Cycletrade Unit 10,

15 Moffat Street,

Glasgow,

Scotland,

G5 0PD

Payment Options We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards. We also Accept Paypal & Google Pay UK Shipping.

Order Confirmations

You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions. Shipping Methods and Charges Free Parts Shipping over £50- When offer is valid.

Please note: You will need to ensure your order is placed by 1:00 pm the latest in order for this to be processed as Next Day Delivery. After 1:00 pm Delivery If orders are placed after 1 pm then the order will be dispatched the following day.

Lost Parcels

If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel. Finally, we pride ourselves on our customer service & communication and we will do our utmost to get your item well packaged, dispatched on time. Any issues, please contact us on 01412660051 or sales@cycletrade.co.uk specifying your order number.