Rates:

UK Delivery

Small Parcels - (All groupset parts and finishing kit, excluding handlebars)

Medium Parcels - (Handlebars, groupsets, forks, multiple smaller items)

Large Parcels - (Framesets, wheels and wheelsets)

Items

Carriers

Shipping times

Cost

Small Parts

Royal Mail Tracked 48

3-5 Days

£5

Small Parts

Royal Mail Tracked 24

1-3 Days

£8

Medium Parcels

Royal Mail Tracked 48

3-5 Days

£8

Medium Parcels

Royal Mail Tracked 24

1-3 Days

£11

Large Parcels 

Parcelforce express 48

3-5 Days

£17.00

Large Parcels 

Parcelforce express 28

1-3 Days

£25

Full Bikes (Under £1500)

Parcelforce Large 48

3-5 Days

£34

Full Bikes (Over £1500)

Paisley Freight

3-5 Days

£70

 

International Delivery

We are happy to provide quotes on international deliveries so please enquire if you are looking o have an item delivered within another country.

For international delivery enquiries, please get in touch via sales@cycletrade.co.uk

 

 

Shipping Times

All orders are shipped from Mainland UK within two working days. We do not ship on Saturday, Sunday or Local/Public Holidays.

Order Confirmations

You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions. 

Please note: If orders are placed after 1 pm then the order will be dispatched the following day.

Collection from our Warehouse using 'Pick Up' at Checkout

If you choose collected at checkout, the item will be available to collect on the same day if during opening hours, Which are Monday-Friday between 10am-6pm.

Once you place an order, you will be sent a confirmation of the order via email. 

Once ready to go, you will receive an email saying, 'Ready for collection'. 

Late Delivery

If an item is late, please do contact us so we can quickly contact the courier and find out the latest updates and take care of delay issues right away. 

If you have any questions in regard to your order, you can contact us via email on customerservice@cycletrade.co.uk or call us on 01412660051.

Refunds and Reshipments

If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item. We accept untampered items back from our customers within 30 days of delivery however the items must be in the same condition that they were upon purchase. 

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 7 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 7 working days. Any orders returned after 30 days are not entitled to any refund.

For refunds you must return your order to the address below.

Cycletrade

100c Alexandra Park Road

London

N10 2AE

Payment Options We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards. We also Accept Paypal & Google Pay UK Shipping.

Lost Parcels

If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel. 

 

Any issues, please contact us on 01412660051 or sales@cycletrade.co.uk specifying your order number.