If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item. We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 7 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 7 working days. Any orders returned after 30 days are not entitled to any refund.
We want your return to be a seamless experience, We have a returns portal here.
For refunds you must return your order to the address below.
Cycletrade Unit 10,
15 Moffat Street,
Glasgow,
Scotland,
G5 0PD
Payment Options We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards. We also Accept Paypal & Google Pay UK Shipping.
